Making the transition from staff member to supervisor can be especially challenging. This intensive three-day workshop is designed to address some of those special challenges unique to the employee who has recently been promoted-from-within. Learn how to establish your presence as a new boss, from building your credibility, defining new roles and performance expectations, dealing effectively with former coworkers, tackling difficult conflicts and adapting your leadership style for every situation. With exercises, feedback and practice you will acquire the tools confidently take on any new task with greater ease and improved confidence.
How You Will Benefit:
- Understand your new role – how it differs now that you are responsible for getting work done through others.
- Identify what characteristics make for an effective supervisor/manager.
- Establish a new presence and build credibility and influence.
- Assess leadership style and how it impacts others.
- Learn how to flex your style based on the needs of the employee and situation, achieving better results.
- Understand what motivates employees and how to bring out the best in them.
- Increase your confidence and assertiveness.
- Give feedback in an objective and constructive manner that enhances overall communication and delivers results.
- Use 11 communication tools to manage difficult conversations.
- Give clear instructions and delegate with ease.
- Gain strategies and tools to manage your emotions and stay cool under pressure.
- Learn 5 conflict resolutions styles and when to use them.
- Manage conflict and use tools to craft collaborative solutions.
- Gain techniques and strategies to manage time and prioritize workload.
What Will Be Covered:
- Making the transition: letting go of your former role.
- Creating new boundaries
- Defining roles, responsibilities and expectations.
- What makes a supervisor effective?
- Leadership Style: authoritarian vs. participative.
- Increasing your confidence and assertiveness.
- Perception to Behavior Model
- Building Credibility and Influence.
- Active listening.
- Listen MORE actively.
- Giving and receiving constructive feedback.
- Key actions.
- Fact vs. opinion, judgment or conclusion.
- 11 Assertive communication tools to keep your conversations on track.
- Delegating with accountability.
- Benefits of delegation: for you and your staff.
- How to set SMART goals and expectations.
- Determine boundaries: What’s negotiable and non-negotiable.
- Identifying skills, resources, and authority.
- Delegate without removing responsibility.
- Effectively dealing with challenging people and situations.
- Managing your emotions
- Difficult or different?
- Understanding underlying intent and motivation.
- Defusing difficult situations.
- Managing conflict.
- 5 conflict resolution styles and when to use them.
- Crafting collaborative solutions.
- Time Management
- Important vs. urgent: using the prioritizing model.
- How to manage and protect your time
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