Defining Roles, Responsibilities and Expectations


Most employees want to do the right thing and do it well. As a leader, it is your job to establish and ensure clear performance expectations. Learn the S.M.A.R.T. way to create goals, create commitment and measure progress.

Learn how to develop employees’ potential and improve capabilities while getting the job done. Using case studies, this highly interactive workshop will help participants to increase personal responsibility, commitment and motivation in others.


At the end of this workshop, you’ll be able to:

  • Define the S.M.A.R.T. way to define goals.
  • Learn strategies to make delegating easy and effective.
  • Discuss ways to increase employee commitment and motivation.

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