Are You a Role Model for Accountability?

Recently, I gave a 60-minute presentation on fostering accountability to a group of mid-level and senior level managers. Each time I present on this topic I am struck by the differences in how people define accountability and the absence of ownership from leaders in their role in holding others accountable.… Read more...

Posted in Supervisory effectiveness

5 Key Actions for Building Trust

In my last article, the survey results of ‘What Makes a Supervisor Effective?‘ indicated that trust and trustworthiness were the most valued characteristics.  Here is an acronym, describing five key actions, for building trust and commitment.

Thoughts, feelings, values and rationale are shared.

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Posted in Supervisory effectiveness

What makes a supervisor effective?

During my workshop ‘Stepping Up to Supervisor,’ a key discussion point is: “What makes a supervisor effective?” Participants select their top 5 choices from a class-generated list of best characteristics/behaviors. The totals from 215 participants yielded a surprising answer. Trust/Trustworthy/Honest received the greatest number of votes (53%), outranking ‘good communicator’(41%), ‘respectful’(39%), ’empowers/challenges’ (31%), ‘knowledgeable’ (30%), and ‘fair'(29%).… Read more...

Posted in Supervisory effectiveness
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